Refunds and Returns Policy
Welcome to DiamondShruumz, where we craft each Chocolate Mushroom bar with care and dedication to provide you with a delightful and unique experience. We understand that sometimes, situations may arise where a return or exchange becomes necessary. We’re here to make that process as smooth as enjoying one of our delectable bars.
Our Commitment to Customer Satisfaction:
At DiamondShruumz, your satisfaction is our top priority. We want you to be completely delighted with your purchase. However, we also acknowledge that circumstances can change, and we’re here to assist you with any concerns.
Returns and Exchanges:
Damaged or Defective Products: In the unlikely event that your order arrives damaged or contains any defects, please reach out to our customer support team within 7 days of receiving your package. We’ll work swiftly to resolve the issue and provide you with a replacement or a full refund.
Change of Mind: If you decide that you would like to return or exchange your order for reasons other than damage or defect, please get in touch with us within 14 days of receiving your order. Items should be unopened, unused, and in their original packaging. We’ll be happy to process a return or exchange after reviewing the condition of the returned items.
How to Initiate a Return or Exchange:
To initiate a return or exchange, please follow these steps:
Contact our dedicated customer support team at [customer support email or phone number] within the specified time frame for your situation.
Provide your order number and a detailed explanation of the reason for the return or exchange. For damaged or defective items, including clear photos will help expedite the process.
Our customer support team will guide you through the necessary steps and provide you with a return authorization, if applicable.
For all returns and exchanges, the customer is responsible for the shipping costs unless the return is due to damage or defect.
Once we receive the returned items and verify their condition, we will process the refund or exchange within [X] business days.
Refunds will be issued using the original payment method.
Please ensure that all returned items are carefully packaged to prevent damage during transit.
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team. We’re here to assist you every step of the way.
Thank you for choosing DiamondShruumz. We appreciate your trust in our chocolate mushroom bars and are committed to providing you with a delightful culinary experience.
Note: This return policy is subject to change without notice. Please refer to the return policy on our website for the most up-to-date information.